Shipping policy

Last updated: August 15, 2026

SECTION 1 - COMPLIMENTARY SHIPPING
Pindot offers complimentary standard shipping on all orders shipped within the 50 United States and the District of Columbia.

At this time, we do not ship internationally.

SECTION 2 - ORDER PROCESSING
Orders placed before 3:00 p.m. Central Time, Monday through Friday, are generally processed and shipped the same business day.

Orders placed after 3:00 p.m. Central Time, on weekends, or on holidays will generally ship the next business day.

During periods of unusually high order volume or other circumstances outside our control, processing times may be longer. If we are unable to ship your order within the timeframe stated above, we will notify you using the information provided with your order and provide any options required by applicable law.

SECTION 3 - ESTIMATED DELIVERY
Standard shipping typically arrives within 3–5 business days after your order has shipped.

Delivery dates are estimates and are not guaranteed. Actual transit times may vary based on the destination, carrier operations, weather, holidays, or other circumstances outside our control.

Once your order ships, you will receive a shipping confirmation email containing tracking information.

SECTION 4 - TRACKING YOUR ORDER
Please allow up to 24 hours after receiving your shipping confirmation for tracking information to update.

If your tracking information has not updated for an extended period or your order has not arrived within the expected delivery window, please contact us at support@pindotapparel.com.

SECTION 5 - LOST OR MISSING PACKAGES
If you believe your package has been lost in transit, please contact us atsupport@pindotapparel.com. We will work with you and the shipping carrier to investigate the shipment and determine an appropriate resolution.

If tracking indicates that a package has been delivered but you are unable to locate it, we recommend:

1. Confirming that the shipping address on your order is correct;
2. Checking around the delivery location and with other members of your household;
3. Checking with neighbors, building management, or other locations where the carrier may have left the package; and
4. Allowing up to two business days after the carrier's delivery scan, as packages may occasionally be marked delivered before they are physically received.

If the package is still missing after these steps, contact us at support@pindotapparel.com and we will assist you with the carrier's investigation process.

SECTION 6 - INCORRECT SHIPPING ADDRESSES
Pindot is not responsible for packages delivered to an incorrect or incomplete address provided by the customer. If you discover an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment.

SECTION 7 - SHIPPING DELAYS
Pindot is not responsible for delays caused by shipping carriers, weather, natural disasters, holidays, or other circumstances outside our reasonable control.

All delivery dates and transit times provided through the Services are estimates only and are not guaranteed.

SECTION 8 - CONTACT INFORMATION
Questions regarding shipping or delivery should be sent to Pindot LLC at support@pindotapparel.com.